Click here to download the WAF Customer Charter 2020 – 2022
If you see a leak or burst, don’t assume we know about it – please let us know so we can fix the issue.
If the leak is coming from inside your property, it may be your responsibility to fix it.
If the leak is outside your property, but still on your land, we can help you fix it.
If the leak is not clean water, for example, a sewer blockage or flooding, please call us on our 24 hour National Call Centre – 3346777 or 5777 (Vodafone & Inkk Users) so we can help you as soon as we can.
You can 334 6777, our National Call Centre, shortcode 5777 or our toll-free line 1507 or 1508 for our Northern customers.
You can also find our contact information on our contact page or simply visit your nearest Customer Services Centre.
Facebook:
You can also report leaks and bursts to us via Facebook.
You can 334 6777, our National Call Centre, shortcode 5777 or our toll-free line 1507 or 1508 for our Northern customers.
You can also find our contact information on our contact page or simply visit your nearest Customer Services Centre.
How much is the Lodgment fee?
- House under construction / Vacant land / Commercial or Industrial
- $101.00.
- Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
- $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]
Processing Time
- Inspection to Approval – 15 Working days from the inspection date.
- Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.
How much does the new connection cost?
- Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
- New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
- Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.
Find our bill calculator, how to read your bill and all applicable rates here.
We have several options for making your payment:
1. Licensed collection agents:
• Max Value
• Post Fiji
• Vodafone MPaisa
• Digicel Mobile Money
2. Online Banking
• ANZ
• BSP
• WESTPAC
• BRED
• HFC
3. Cashiers at WAF Offices
4. EFTPOS at WAF Offices
Yes, you can register with us: Click Here
It is when a customer tampers with our main service line. Under the Water Authority of Fiji Act 2007, it is an offence to tamper with our water system.Those found guilty making illegal connection can be fined up to $1,000,000.00 (1 million dollar) and a prison term of up to 10 years.
You can enquire about your billing details via our website or by simply calling our National Call Centre on 3346777 or 5777 (Vodafone & Inkk Users) for clarification purposes.
You are required to fill a change of address form with a copy of your TIN letter and Photo ID attached to our office to update your details.
What is Proof of Ownership?
- Registered – Freehold and Leased lands
- Housing/ Crown/ Freehold/ ITLTB – Recent and complete set of lease/ title documents with customers name stipulated.
- Squatters
- Letter from the squatter Resettlement Unit.
- Two (2) letters from the Lands Department.
- Village
- Letter of approval by Landowner/ Turaga Ni Koro.
- Endorsement from the relevant provincial council.
How much is the Lodgment fee?
- House under construction / vacant land.
- $101.00.
- Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
- $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]
Processing Time
- Inspection to Approval – 15 Working days from the inspection date.
- Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.
How much does the new connection cost?
- Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
- Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.