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Public Advisory – Unplanned Water Disruption Notice

Due to a burst main beyond our control at the Navaca, Taveuni Crossing (under the bridge), our customers living in the areas listed below will experience a disruption in their water supply until further notice.

Additionally, because of the high turbidity (dirt in water) caused by flooding, we have had to halt operation of our Nacava Desalination Plant, which will also affect water restoration.
Affected areas:

  • Vuna DMA metered areas
  • Waimaqera
  • Navaca
  • Wainiyaku
  • Vatuwiri
  • Vuna Village
  • Paradise Resort
  • Waiyoba Estate
  • Nabouono
  • Ura Estate
  • Government School Quarters and health centres

Our teams are working towards rectifying the issue as soon as it is safely possible, once the rain stops and water levels drop.

Water carting trucks are on standby to service the affected areas during this disruption period, and can be requested through our toll-free short code 1507 (all mobile networks).

We sincerely apologise for the inconvenience and thank you for your patience and understanding, until such time that supplies normalise.

For further enquiries, customers can call 3346777 or toll-free short code 5777 (all mobile networks) or email

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What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.