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Unplanned Water Disruption Notice – Nagatugatu, Tacirua, Dokanisuva and Colo-i-Suva.

The Water Authority of Fiji (WAF) would like to advise our valued customers residing in the areas listed below that the following reservoirs are approaching critical low levels.

Customers feeding from these reservoirs will experience low pressure to no water this evening, this is due to the continuous heavy rains impacting our treatment efforts at the Tamavua Water Treatment Plant to replenish treated water levels at the following storage reservoirs.

Nagatugatu Reservoir:
No Water all feeding from Nagatugatu – Wrong Turn, Sakoca, Upper Khalsa, Tacirua Heights, Nagatugatu Residents next to Reservoir.

Tacirua Reservoir:
All feeding from Tacirua Reservoir – Tamavua Koro, Upper Ragg, Deovji Street, Tacirua Bus, Amputch Street, Princess Road.

Dokanisuva Reservoir:
Low pressure to No Water – All feeding from Dokanisuva – Seventh Day Church Dokanaisuva to Tacirua Fijian School, Vunuleba Settlement.

Colo-i-Suva Reservoir:
All feeding from Colo-i-Suva – Naisogo, Colo-i-Suva Crest Chicken, Princess Road, Marshall Road, Taqairua, Vunikawai, Uluibeka, Colanaivau, Valesasa, Naitaqiri Nillgrey.

Water treatment production at the Tamavua Water Treatment Plant will normalise once turbidity levels are within manageable levels.

We sincerely apologise for the inconvenience caused and appreciate your usual support and understanding until such time that supplies normalise.

We once again remind our customers to use water wisely during this time, and to store water for use when it is available.

For further enquiries, customers can call 334 6777 or shortcode 5777 (all mobile networks), or email

What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.