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The Water Authority of Fiji would like to inform our valued customers that our Wainikavika raw water source, which supplies our customers in Navua, is at critical distribution upon low inflow due to the continuing dry weather.

Nayagi Pump #4 will undergo replacement works to build up the reservoir level from 3.3m to 6m, scheduled for today (20/12/2022). Most customers in affected areas will be experiencing low pressure to no water today. We urge those customers who still have access to water to store it for use during this time.

We anticipate rain tonight to execute this low pressure to no water at higher areas as follows:

– Raiwaqa ALTA

– Calia back road

– Naimelimeli Hospital

Water carting trucks will be on standby and can be requested in the case of an emergency by calling 5777 (all mobile networks).

We sincerely apologise for any inconvenience caused and we seek your understanding and patience until such time supplies normalise.

For further enquiries, customers can call 334 6777 or short code 5777 (all mobile networks), or email


What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.