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The Water Authority of Fiji (WAF) wishes to advise Fijians living in Labasa that the low to intermittent supply of water currently faced is due to a 375mm burst main along Vunikawakawa, resulting in low to no inflow of raw water to the Benau water treatment plant.

Affected areas include:

  • Siberia
  • Vunivau
  • Basoga
  • Vatunibale
  • Bulileka
  • Soasoa
  • Cawaira
  • Tovata
  • Rara
  • Lajonia
  • Wailevu
  • Tiri
  • Qelewaqa
  • Labasa Town
  • Tuatua
  • Delailabasa
  • Nabekavu
  • Navakasigani
  • Solove
  • Bocalevu

Our ground teams are working around the clock to restore supply.

Water carting trucks are on standby to service the affected areas during this disruption period.

Water supply is expected to be normalised by late Friday night early Saturday morning

The Authority is kindly advising its customers residing in the areas above to store and use water wisely for their immediate needs during this temporary disruption period.

The Authority highly regrets any inconvenience caused to its customers.

For further enquiries, customers can call 3346777 or shortcode 5777 (Vodafone, Digicel & Inkk users) or email


What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.