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Public Advisory

The Water Authority of Fiji (WAF) wishes to inform customers that we are experiencing low reservoir levels which are affecting supply to residents in the following areas.

Wainibuku Reservoir Low Pressure Elevated Areas at Nakasi, Davuilevu, Makoi, Nepani, Navosai, Narere, Koronivia Rd, Koronivia School, Makoi, Nepani, Nadawa, Ratu Dovi Road, Dibulu, Lokia, Davuilevu Nakasi, Koronivia, CCC Inflow .

With Low Wainibuku Reservoir Level, Nasinu Reservoir is affected.

Nasinu ReservoirPRB, Vasant Lal, Bryce, Tulele, Kaloa, Lower Caubati, Kinoya, Caubati, Manohan Building, Centerpoint, Laucala, Nokonoko, Koka, Kinoya Road, Vasant Lal, Vesivesi, Fletcher, Mukta Ben.

The current hot and humid weather is also contributing to an increase in demand for water supply.

All water treatment plants were operating at maximum capacity at these times with no major faults to have caused this significant drawdown. Meanwhile, our teams are working on valve operations to sustain water levels to restore supply to the ends of the system.

We sincerely apologise for any inconvenience caused and we seek your patience and understanding until such time the water supply normalises.

For further enquiries, customers can call 334 6777 or short code 5777 (all mobile networks), or email


What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.