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The Water Authority of Fiji wishes to advise its customers living in Rakiraki, Tavua and Ba and Parts of Lautoka areas that they will be experiencing low water pressure to no water from this afternoon Sunday (01/04) until further notice.

The interruption in the water supply is a result of low reservoir level at the Water Treatment Plants and service reservoirs supplying to these areas.

This is caused by flood waters damaging pipelines and pump stations and also unplanned power disruptions caused by FEA maintenance work.

Due to the continuous heavy rain since last night, WAF engineers have not been able to access these areas due to flooding.

Repairs will be carried out and water supply will be normalized once the flood waters subside to allow WAF crew members to access the affected areas. The restoration operation will depend on the weather conditions.

Therefore, the authority is kindly advising its customers residing in the Western Division to store and use water wisely for their immediate needs during this disruption period.

Water carting trucks will be on standby to service the affected areas as and when the need arises.

The Authority also wishes to advise its customers to boil all drinking water.

The Authority highly regrets any inconvenience caused to its customers.

For further inquiries, customers can call 3346777 or 5777 (Vodafone, Digicel & Inkk users) or email


What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.