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The Water Authority of Fiji would like to advise that due to the continuous heavy rain and flooding in Rakiraki over the past few days, a landslide in Qalau has resulted in the failure of our DN 250 raw water rising main from Qalau Raw Water Pump Station to Bitutaralagi Water Treatment Plant from early this morning (09/02/22).

The collapsed raw water trunk main has forced our teams to switch off the raw water pumps at the Qalau Pump Station and as a result of this, there is no raw water inflow to the water treatment plant.

Our team has mobilised on-site to carry out the repairs early this morning, however, repair works are expected to take time due to the site’s condition and accessibility issues with the excavator which will be used for the repairs.

Water carting trucks are on standby and can be requested in case of an emergency by calling 5777 (all mobile networks).

We sincerely apologise for any inconvenience caused and we seek your understanding and patience until such time supplies normalise.

For further enquiries, customers can call 3346777 or short code 5777 (all mobile networks) or email


What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.