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WAF kindly reminds our customers to clean their water storage facilities frequently as a health and safety measure.

Our water carting teams have noted on numerous occasions that unclean, drums, containers, and tanks are being used to store water.

While we do our part to treat water and ensure that it is clean and safe for consumption, if the water storage facilities being used by our customers are unclean, there is a risk of contamination, leading to severe illness or worse.

We also encourage our customers to ensure that they frequently and thoroughly clean the gutters on their roofs to avoid algae build-up as these pipes are used in the process of storing rainwater.


What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.