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WAF Bill Payment Now Available on SOLE Fintech Mobile App

WAF CEO, Dr Amit Chanan with Sole Fintech Founder, Mr Semi Tukana.

The Water Authority of Fiji (WAF) is excited to have partnered with Sole Fintech to provide online bill pay services to WAF via the Sole mobile application.

The Sole App is a financial budgeting tool that helps customers prudently manage their finances and ensures that the basic expenses of a family like paying utilities are done on time. The App is the gateway for them to pay their utility bills, purchase goods and services, transfer funds anywhere in Fiji and receive inward remittances from Fijians living overseas.

WAF Chief Executive Officer, Dr Amit Chanan said that the “Sole app is a fast and easy method for customers to pay their water bills, especially for those in rural areas and remote islands where the internet is accessible. They do not have to travel to WAF offices to pay bills.”

When a water bill is paid by a customer, WAF will receive an automatic email confirmation of the water bill by that customer and simultaneously the customer will receive an email receipt of the bill payment confirmation. This is instant and avoid all paper receipts or paid text messages.

WAF welcomes new payment channels for our customers to have freedom of choice in paying their water bills on a timely basis. Multiple payment channels offering ease of payment to customers is expected to help WAF reduce the current significant debt, and is aligned with the strategic goal of debt reduction and improve the financial position of the Authority.

During a meeting with the Sole Management Team and WAF CEO, Dr Amit Chanan and Chief Customer Officer, Mr. Sekove Uluinayau at the WAF Headquarters in Nasinu, earlier today (24/11), Sole briefed the WAF executive on their cyber security safeguards and safety measures on the Sole platform.


Sole Fintech Founder & Chairman, Mr Semi Tukana said that Sole Ltd is very grateful to WAF for including Sole as another payment channel for WAF customers.

He added that technology and payment channels are evolving and developing rapidly to bring about efficiency and cost-effectiveness. As such this should be passed down to customers to reduce the time taken to travel to pay the water bills especially those in remote rural places.

“This is a watershed moment for Sole and WAF, especially for us as this is our first utility to be onboarded onto Sole and it will enable our members a greater convenience in paying their water bills through their Sole accounts – it does help as people are budgeting their bills into their respective accounts and this just offers more accessibility and convenience. Above all we want families to enjoy the services of WAF by paying their bills on time,” Mr Tukana explained.

Sole is a Fijian financial technology (Fintech) business partnered with the Australian and New Zealand government-supported Market Development Facility (MDF) to make digital financial services more accessible in the Pacific region through its locally developed Sole app.

WAF and Sole Fintech forge a vision for a thriving, inclusive, digitally empowered society, pioneering simplicity, reliability, security, and instantaneous financial transactions.

For more information, please email Mr Peni M Shute at or mobile at (679) 9104843.


What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.