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The Water Authority of Fiji (WAF) wishes to advise its customers living in the Sigatoka area that they will be experiencing low water pressure to intermittent supply from now until 5pm today (29/03).

Affected Areas Include:

  • Sigatoka Town
  • Kedrakulu
  • Olosara
  • Korotogo
  • Laselase
  • Rakirakilevu
  • Lawaqa
  • Tulalevu
  • Malaqereqere
  • Kulukulu

The interruption in supply is a result of clogged intake raw water pumps at Matovo Water Treatment Plant due to heavy downpour experienced at Keiyasi and flooding in Sigatoka River.

The raw water pumps were blocked at 11:45pm last night and inflow into the plant was reduced. The Lawai Reservoir is at a critical level and shall gradually recover to healthy levels after the restoration of raw water supply to Matovo WTP.

WAF crew members are currently on site carrying out diving works to clean clogged raw water intake pumps and restore raw water supply to Matovo Water Treatment Plant at the earliest.

The Authority is kindly advising its customers residing in the areas above to use water wisely for their immediate needs during this temporary disruption period.

Water Carting trucks are on standby to service the affected areas during the temporary disruption period.  WAF urges customers to conserve and always store sufficient amounts of water to last them for at least two to three days in their homes at all times.

WAF also encourages customers to invest in storage containers or water tanks connected to the water system for storage and backup supply during any unplanned disruption that may arise due to emergency works or natural disasters.

We sincerely apologize for any inconvenience caused and we seek your understanding and patience until such time supplies normalize.

For further enquiries, customers can call 3346777 or short code 5777 (all mobile networks) or email


What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.