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Public Advisory – Unplanned Water Disruption Notice – Labasa – 20.01.21

The Water Authority of Fiji (WAF) wishes to advise its customers in parts of Labasa that they will be experiencing low water pressure to no water from now until further notice.

Affected areas include:

  • Vunivau                                    
  • Soasoa
  • Parts of Vunika
  • Basoga
  • Batinikama
  • Bulileka
  • Vitandra
  • Mani Road
  • Prince Andrew Road
  • Lowcost Bulileka Cemetery Road
  • Boca
  • Urata
  • Bulileka Village
  • Cawaira
  • Boubale
  • Dreketilailai
  • Bocalevu
  • Saint Augustine
  • Qelewaqa
  • Abua
  • Wailevu
  • Wailevu Village
  • Tovata Wailevu Tiri
  • Entire Rara System

The interruption in supply is due to a burst DN300 bulk raw water main situated along Benau Road in Labasa. WAF ground teams have been deployed to carry out urgent repairs.

The Authority is kindly advising its customers residing in the areas above to use water wisely for their immediate needs during this temporary disruption period.

Water carting trucks are on standby to service the affected areas during the temporary disruption period.  WAF urges customers to conserve and always store sufficient amounts of water to last them for at least two to three days in their homes at all times.  

WAF also encourages customers to invest in storage containers or water tanks connected to the water system for storage and backup supply during any unplanned disruption that may arise due to emergency works or natural disasters. 

We sincerely apologise for any inconvenience caused and we seek your understanding and patience until such time supplies normalise. 

For further enquiries, customers can call the North Call Centre on toll-free shortcode 1508 (all mobile networks) or email


What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.