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The Water Authority of Fiji (WAF) wishes to advise its customers living in the elevated areas in Flagstaff and Rewa Street that they will be experiencing low water pressure to intermittent supply from now until further notice.

Affected Areas Include:
•    Rewa Street
•    Nailuva Road
•    Borron Road
•    Howell Road
•    Flagstaff Area
•    Mariko Street
•    Ratu Sukuna Road
•    Domain Road
•    Knolly Street

The interruption in supply is due to low inflow of raw water from Waila Raw Water Pumping Station to the Waila Water Treatment Plant, resulting in low water levels to the Flagstaff Reservoir.

The current water level at the reservoir as of 8:30am this morning (17/07) is 1.4meters.

A water level of 2meters is required for the reticulation to operate efficiently, and WAF crew members currently working to get the reservoir refilled through the Tamavua head.

Meanwhile, the Authority kindly advises its customers residing in the areas above to use water wisely for their immediate needs during this temporary disruption period.     

Water carting trucks have been deployed to service the affected areas.

Water supply is expected to be gradually normalised once water levels in the Flagstaff Reservoir improves.

The Authority highly regrets any inconvenience caused to its customers.

For further enquiries, customers can call 3346777 and 5777 (Vodafone, Digicel & Inkk users) or email


What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.