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The Water Authority of Fiji (WAF) would like to update our customers in Ba that due to the current flooding our raw water intake sites have been impacted, reducing our water production capacity, which may lead to disruptions.

As such, we advise our customers to store water while it is available, for use during this time.

Access to our Waiwai Dam has been cut off by an landslide, with clearance works set for once it is safe to do so, and the pipeline to the Varaciva Dam at the last river crossing has been washed out, with rehabilitation works to commence once floodwaters recede.

In the interim, a temporary pump is being mobilised and will be activated with a generator to supplement shortfall in flow.For water carting requests, members of the public are to contact the Authority’s National Call Centre on 3346777 or shortcode 5777.

The Authority highly regrets any inconvenience caused to its customers.

For further enquiries, customers can call 3346777 or shortcode 5777 (all networks) or email


What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.