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Water supply to residents of Nadi and Lautoka is now fully restored following the successful completion of the installation works during the water shutdown at the Nagado Water Treatment Plant over the weekend.

WAF Board Director, Kamal Gounder thanked residents of Nadi and Lautoka for taking heed of the notices regarding the water shutdown and storing sufficient amounts of water.

“As of 7pm last night, Tuesday (02/10) water supply to the whole of Nadi and Lautoka were fully restored at 100% with normal water pressures.”

“I would like to thank our customers who were affected during this emergency shutdown for their understanding and taking heed of the notices and storing water to sustain them during the water disruption period,” said Mr Gounder.

Mr Gounder said that it was a challenge for WAF in ensuring that the public had water during the disruption period.

“Ensuring the availability of access to clean drinking water for thousands of customers, including the hotel sector and other businesses during the shutdown period was the major challenge that WAF faced during the emergency shutdown.”

“With proper planning and coordination, we were able to conduct the installations and other important repairs.”

“WAF would once again like to thank the cooperation of the public, major customers including hotels, businesses, hospitals including health centers and Government institutions that assisted WAF,” said Mr Gounder.

WAF General Manager for Customer Services, Mr Sekove Uluinayau also thanked the many Fijians who took heed of the notices and alerts.

“During the shutdown, the toll-free line 1507 had received over 800 telephone calls from customers seeking assistance and clarifications,” said Mr Uluinayau.

Mr Uluinayau thanked the dedicated staff who worked tirelessly over the weekend “for their hard work and commitment during the water shutdown conducting repairs, installations as well as water carting operations.”

Mr Uluinayau said that WAF will continue to provide better and efficient water and sanitation services to all Fijians.


What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.