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Media Release – Water Disconnection Grace Period Ends 31 July 2020

The Water Authority of Fiji (WAF) urges Fijians who are able to pay their water bills in full to do so. This comes in light of many customers not clearing bills during the disconnection grace period which ends on 31 July 2020.

Customers are reminded that they are not exempt from payment and that disconnections were stopped as part of WAF’s COVID19 care package to ensure Fijians have access to water which is essential in the fight against the virus.

WAF has suspended disconnections until the end of July to help ease financial difficulties being faced by Fijians due to the COVID-19 crisis.

This grace period should not be looked at as an opportunity to dodge bills – if you can, continue to pay as normal.

WAF provides several payment options, including online, direct debit, telephone banking, postal and at select locations. For more information go to http://bit.ly/WAF-PaymentOptions or call us toll-free on 5777

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What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.