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Fijian Government’s vision is to provide access to clean and safe drinking water to 100% of Fiji’s population by 2021.

The Minister for Infrastructure, Transport, Disaster Management & Meteorological Services, Hon. Jone Usamate, in saying this opened the new Water Authority of Fiji (WAF) Suva Express Center.

“This Government is a government for all people. We prioritize and ensure to remove barriers when it comes to serving the needs of our citizens,” Minister Usamate said.

“To ensure maximum customer service delivery, WAF has allocated a total amount of $8.5 million for this financial year out of an overall operations budget of $102 million.”

Minister Usamate said that WAF is also aiming to uplift its customer services by opening these centers in areas where there is high population density.

“This center is an example of that approach where WAF moves closer to pockets of high customer density, which is commercial, institutional and residential customers collectively.”

He added that customers had to go to the WAF national Office based at the Centre point prior to this new development.

“The establishment of this customer service express center provides convenience and accessibility which in turn allows WAF to service its customers better. This is all part of the expanding and improving WAF’s services to the people of Fiji, “ he said.

Source: Fijian Government.


What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.