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Media Release – Water Authority Institutes Protocols In Response to COVID-19

As a precaution, The Water Authority of Fiji has instituted health and safety protocols to protect their employees and customers who visit their offices from the COVID-19 virus.

“All our worksites, offices and customer centres are following a set of safety protocols that we have designed with the COVID-19 pandemic in mind,” said WAF CEO, Barry Omundson.

“We are, of course, following the guidelines set out by the Fijian Government’s Ministry of Health as well as our own set of protocols designed in mind with the kind of specialised work some of our team members do.”

“Effective immediately, if we can communicate via email or phone, we will do that instead of being in a group meeting. We are also practising social distancing – that is keeping about 1 meter away from others where we can and common-sense practices like not coughing on anyone, covering your mouth if you cough or sneeze to avoid spreading germs.”

“Our customers can be assured that we will maintain a hygienic environment for their safety when they come to us with queries and to pay their bills.


What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.