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The Water Authority of Fiji (WAF) is working towards restoring water supply to the elevated areas of Wailoku and Savura.

The Authority understands that forty-four households have been without proper water supply for almost a week and is working around the clock to rectify the issue.

Presently, WAF crew members have been conducting verification works as well as conducting pipe realignments with the aim of getting water supply back to normal.

While conducting these verifications, WAF officials discovered a piece of soapstone blocking the valve key near the Savura Community Police Post. Upon the removal of the stone, water began to flow into the reticulation system, but only for only several hundred metres, as pressure weakened as the demand increased.

Further verifications were conducted and pressure was still an issue in the area. Thus, WAF crew members had to resort to flushing the whole line. After the flushing of the whole system, the end of mains and elevated areas still had weak to no water pressure.

It is assumed that foreign objects may have intruded into the system. The source of these blockages is still to be determined. WAF is working to locate and remove all blockages within the system.

The Authority deeply apologises for the inconvenience caused to its customers in the area.

Meanwhile, water carting services to the affected areas continue and members of the public in Wailoku and Savura are to contact the Authority’s National Call Centre on 334 6777 or 5777 for any water carting request.


What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.