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Media Release – WAF Encourages Public To Report Leaks

The Water Authority of Fiji (WAF) thanks all Fijians who have taken the initiative to report issues such as leaks and overflows to the Authority and encourages others to do the same.

“Our teams work hard to monitor any damages to our assets so we can repair them as soon as possible and ensure that there are minimal disruptions in our service provision,” said WAF CEO, Barry Omundson.

“However, our operations and infrastructure covers a very wide area and it can take time to identify leaks and other similar problems. Early reporting by the public helps us address any breakages or faults faster.”

“We genuinely appreciate it when someone takes the time to report these issues to us and we ask others to do the same – if you see any issues that we should be aware of, let us know as soon as possible.”

WAF reminds customers to always store 2-3 days worth of water in case of disruptions or other emergencies.

For further enquiries, customers can call 5777 or email


What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.