Skip to content


The Water Authority of Fiji wishes to advise its customers around the country to use water sparingly as the approaching dry weather conditions may affect the supply of water in the coming months.

“I would like to encourage people during the dry spell to use water conservatively and ensure it is on a needs basis and not to waste water as every drop is precious,” said WAF Board Chairman, Mr Bhavesh Kumar.

Customers who are already facing the shortage of water are requested to use water wisely for their immediate needs during this dry period.

The Chairman added that WAF continues to monitor water levels in reservoirs closely by recording changes to the consumption levels as rainfall remain below average in the western and northern parts of the country.

“For now, the water levels in the dams have not reached critical levels yet, but at the moment we continue to monitor them on a regular basis,” said Mr Kumar.

He said that the dry weather conditions in the Western and Northern division is getting bad as compared to Central division.

WAF General Manager Customer Services, Mr Sekove Uluinayau said the Authority will assist affected customers facing water shortages through water carting and other means.

Mr Uluinayau said that WAF has reactivated its emergency toll-free contact line 1507 or email where affected customers can make their requests for water carting services.

“We encourage those that are facing issues with their water supply in the rural areas to contact us on toll-free number 1507, this channel of communication is kept open and we will continue to assist them in the best way that we can. Please take note of the service order numbers which will be issued to you for reference and follow-up purposes,” said Mr Uluinayau.

Meanwhile, public are advised to contact the following WAF staff if they have water carting request:

  • Regional Manager Central/Eastern Division – 9104 022
  • Water Carting Co-ordinators – Central/Eastern Division – 9104 177/9104 732
  • Regional Manager Western Division – 9104 397
  • Water Carting Co-ordinators – Western Division – 9104 189/9129 886
  • Regional Manager Northern Division – 9104 805
  • Water Carting Co-ordinators – Northern Division – 9161 710.

The Authority has also released a water carting schedule where customers can track the days of the week and their areas and on when water carting trucks will be deployed.


What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.