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Unplanned Water Disruption Notice – Wainibuku & Tovata Reservoir

The Water Authority of Fiji (WAF) would like to advise our valued customers residing in the areas mentioned below that they may experience intermittent supply ranging from low pressure to no supply.

This is due to our Wainibuku Reservoir and Tovata Reservoir levels not fully recovering since last night, caused by technical issues with our Waila Clear Water and Waila Raw Pumps, which are being addressed.

We once again remind our customers to use water wisely during this time, and to store water for use when it is available.

Affected areas:

Wainibuku Reservoir:
Low Pressure to No Water (high elevated areas) – Makoi, Nepani, Nadawa, Rt Dovi Road, Dibulu, Lokia, Davuilevu Nakasi, Koronivia, CCC & No Inflow to Tovata, Kalabu, Nasinu, Flagstaff

Tovata Reservoir:
Makoi, Kalivetau, Veitata, Tovata Rd, Qaranivalu, Caubati Koro, Daniva, Niubalavu, Raikiwai, Niuvula, Niusawa Lane, Tacirua East, Cunningham, Khalsa Rd

Tovata System
Dokanisuva Reservoir:
Low pressure to No Water – All feeding from Dokanaisuva – Seventh Day Church Dokanaisuva to Tacirua Fijian School, Vunuleba Settlement

Colo-i-Suva Reservoir :
Low pressure to No Water – Naisogo, Colo-i-Suva Crest Chicken, Princess Rd, Marshall Rd, Taqairua, Vunikawai, Uluibeka, Colanaivau, Valesasa, Naitaqiri Nillgrey

We sincerely apologise for any inconvenience caused and appreciate your usual support and understanding until such time that supplies normalise.

For further enquiries, customers can call 334 6777 or shortcode 5777 (all mobile networks), or email

What is the process and fee for a new water connection?

How much is the Lodgment fee?

  • House under construction / Vacant land / Commercial or Industrial
    • $101.00.
  • Completely built house. – [Please provide a letter from the lands department and/ or completion certificate ]
    • $21.95. [Please provide a letter from the lands department. completion certificate or Stamped Statutory declaration on the completion of the house]

Processing Time

  • Inspection to Approval – 15 Working days from the inspection date.
  • Installation – 30 Working days from payment of New Connection cost, on a first-come, first-serve basis. [Stakeholder processing may cause delays]. *Note: Approval of installation is valid for 3 months from the date of issue.

How much does the new connection cost?

  • Type A – $285 [“T” from existing connection] Type B $345 [direct connection from WAF main line]
  • New connection costs for Commercial and Industrial customers will be estimated according to requirements and a cost will be provided.
  • Road Crossing/ Service Enlargement is payable if required for additional meters requested. This will be communicated when the approval of internal and external stakeholders are obtained. WAF on behalf of FRA will refund any unused monies to the customer where applicable.